Refund and Billing Policy

This policy explains recurring charges, cancellations, failed payments, refunds, trials, taxes, and provider responsibilities for OrthoInsighter subscriptions.

Where subscriptions are managed

Android subscriptions purchased through Google Play are billed, renewed, canceled, and refunded under Google Play’s systems and applicable policies. Web subscriptions are processed by the merchant of record displayed in checkout. OrthoInsighter never asks a current paid subscriber to purchase the same entitlement twice.

Renewal and cancellation

Paid plans renew automatically for the selected monthly or yearly period until canceled. Cancellation stops future renewal and normally leaves access active until the end of the paid period. The checkout and account page show the applicable provider and management route.

Trials and promotions

Where a trial or promotional price is offered, checkout shows its duration, the price after the offer, and the renewal date before confirmation. One trial may be limited per eligible account.

Failed payments and grace periods

A provider may retry a failed charge and may place the subscription in a limited grace period. Paid access ends if payment remains unresolved after the provider’s recovery process.

Refunds

Refund eligibility depends on the purchasing provider, local consumer law, service use, and the circumstances of the request. Requests should be submitted through the provider shown on the receipt. Where OrthoInsighter controls the decision, duplicate charges, confirmed technical non-delivery, and legally required refunds receive priority review. Partial periods are not automatically refundable unless required by law or approved by the provider.

Taxes, invoices, and currency

The final checkout total controls. Applicable VAT, GST, sales tax, localized currency, invoices, and receipts are calculated or issued by the purchasing provider. The subscriber is responsible for accurate billing and tax information.

Plan changes and restoration

Upgrades, downgrades, proration, renewal dates, and restoration follow the rules shown by the provider. Restoring a recognized purchase restores the account entitlement without creating a second subscription.

Evidence-support boundary

A subscription provides access to evidence organization and research-support software. It does not purchase clinical care, establish a clinician-patient relationship, or guarantee a medical or publication outcome.

Contact

For billing, subscription, or refund assistance, email [email protected] and include the provider receipt or transaction identifier. Do not send full card or banking credentials.